The future-oriented process of developing and implementing HR programs that address and solve business problems and directly contribute to major long-term business objectives.

A process cycle to:

• Establish objectives through which individuals can see their part in the organisation's mission and strategy.

• Improve performance among employees, teams, and ultimately, organisations.

• Hold people to account for their performance by linking it to reward, career progression, and termination of contracts.

Ensuring the meeting of statutory and regulatory requirements in the workplace and mitigating risk associated with failures, including reputational and financial.

Supporting and liaising with the workforce to encourage positive attitudes and behaviours leading to improved business outcomes, in a way that they trigger and reinforce one another.